Troubleshooting: eero Not Connecting to the Internet
Hey readers!
If you’re experiencing connectivity woes with your eero Wi-Fi system, fret not! This comprehensive guide will walk you through a series of troubleshooting steps to help you get your network up and running in no time.
- Check Your Internet Connection
Verify Your Modem:
Ensure that your modem is powered on, connected to your eero gateway, and has an active internet connection. Most modems display lights to indicate their status; green typically denotes an active connection.
Contact Your Internet Service Provider:
If your modem shows no signs of an active connection, contact your internet service provider (ISP) to verify that there are no outages or service disruptions in your area.
- Reset Your eero Devices
Reboot Your Gateway:
Unplug your eero gateway from the power outlet, wait approximately 30 seconds, and then plug it back in. This simple reboot can often resolve minor connectivity issues.
Reset Your Network:
If rebooting the gateway doesn’t resolve the problem, consider resetting your entire network. Press and hold the reset button on the back of your eero gateway for 10 seconds. This will erase all network settings and configurations.
- Diagnose Network Issues
Check Your Ethernet Cables:
Inspect the Ethernet cables connecting your modem to your eero gateway and your eero devices to other devices. Ensure that the cables are securely plugged in and free from damage.
Use the eero App:
The eero app (available on iOS and Android) offers a helpful troubleshooting tool. Open the app, navigate to the “Troubleshooting” section, and follow the on-screen instructions to diagnose potential issues.
Inspect Your DNS Settings:
The Domain Name System (DNS) translates domain names into IP addresses. If your eero network is not connecting to the internet, try changing the DNS settings in your router or on your devices. You can set custom DNS settings or use Google’s public DNS servers: 8.8.8.8 and 8.8.4.4.
Table: Troubleshooting eero Not Connecting to Internet
| Issue | Potential Causes | Solutions |
|---|---|---|
| Modem not connecting | Modem not powered on | Ensure modem is powered on and connected to eero gateway |
| No internet connection | ISP outage | Contact ISP to verify status |
| Gateway not connecting | Loose Ethernet cable | Check and secure Ethernet cable |
| Network not connecting | Incorrect DNS settings | Change DNS to 8.8.8.8 and 8.8.4.4 |
| Device not connecting | Wi-Fi interference | Move eero device away from sources of interference |
Conclusion
By following the steps outlined in this guide, you can efficiently troubleshoot and resolve connectivity issues with your eero network. If you continue to experience difficulties, don’t hesitate to reach out to eero technical support for further assistance.
For more in-depth troubleshooting tips and guides, feel free to check out these articles:
FAQs about eero Not Connecting to the Internet
Why won’t my eero connect to the internet?
- Check your modem: Ensure that your modem is powered on and connected to the internet.
- Power cycle your eero devices: Unplug all eero devices (including the modem) for 30 seconds, then plug them back in.
- Check the ethernet cable: Verify that the ethernet cable connecting the eero gateway to the modem is securely plugged in.
- Check your router settings: Ensure that your router’s DHCP and NAT settings are enabled.
- Contact your ISP: Report the issue to your internet service provider to determine if there are any network outages.
Why am I getting an “eero Not Connected to Internet” error message?
- Verify your internet connection: Check if your modem is connected to the internet and there are no service outages.
- Check your eero app: Open the eero app and navigate to the “Network” tab to check the status of your eero devices.
- Power cycle your eero devices: Unplug and replug your eero gateway and any extender devices.
- Reinstall the eero app: Delete the eero app from your device and reinstall it to refresh the connection.
How do I fix the “eero Other” internet connection issue?
- Check your modem: Ensure that your modem is receiving a strong signal and is connected to the internet.
- Check the wiring: Inspect all ethernet cables and connections for any damage or loose plugs.
- Restart your eero gateway: Disconnect the gateway from the wall outlet and reconnect it after a few seconds.
- Contact eero support: Report the issue to eero’s technical support team for further assistance.
Why is my eero offline?
- Power outages: Check if there have been any recent power outages that may have affected your eero devices.
- Internet outages: Contact your ISP to verify if there are any service disruptions.
- Mismatched network settings: Ensure that all of your eero devices are using the same network settings.
- Firmware updates: Check the eero app for any available firmware updates and install them.
How do I connect my eero to a different Wi-Fi network?
- Factory reset your eero devices: Press and hold the reset button on the back of each eero device for 10 seconds.
- Set up your eero as a new system: Re-launch the eero app and follow the setup instructions to connect your eero to the new Wi-Fi network.